Help Center

PROCESSING TIME

• The order processing time takes 3- 4 business days. Processing includes personalizing, checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

SHIPPING TIME

• US and Canada: 7- 22 days
• Australia and New Zealand: 7 - 22 days
• Europe: 9 - 17 days
• Latin America: 15 - 25 days
• Africa: 7 - 25 days
• Other countries: 14 - 30 days

Depending on your order, we may ship each item in its own separate parcel. We work with multiple print partners who specialize in specific products. This ensures a high quality print.

Yes you will definitely receive a tracking number. As soon as your tracking number is available, you'll receive an email containing the full details. If over 3 weeks have passed and you do not have a tracking number, please email us.

You'll also benefit from our fantastic shipping updates. Whenever your parcel reaches a checkpoint in the delivery process (e.g. in transit, out for delivery, delivered etc), you'll receive a short email to update you. You can check your order status from from Here.

Note that you will receive multiple tracking numbers if your order is shipped in multiple parcels.

Hey don't worry, we can fix this. Just email us and we can get this resolved for you as fast as possible. Please understand that your tracking number might take up to 96 hours to get updated on our system. 

Yes, we ship to almost every country! Everyone should be able to celebrate the love they have for their pets. We ship to over 100 countries with free shipping, no matter how far from the United States you are.

As soon as the tracking on your order is updated to 'delivered' by the postal courier, it triggers our automatic emails and we send you a notification to say your order was delivered.

Occasionally, a parcel will be marked as delivered by the courier prematurely. If you receive an 'order delivered' email from us but have not received anything, here is some information you should know:

1. This occurs most often with USPS couriers. Some couriers will scan all their parcels as delivered at the start of their day, only to actually deliver the parcels over the course of the next day.
2. In 90% of cases raised to us by customers, the parcel is received within the next 3 days of the 'order delivered' email being received.

So here are our standard procedures for these situations:

1. Check that the shipping address you provided at checkout is 100% correct. Even the smallest typo can lead to a problem with delivery. Please let us know if you made a mistake.
2. Wait 3 business days (week days) to see if the delivery email was simply sent prematurely. This advice solves 90% of these cases.

After 3 more working days have passed:

1. Ask your neighbors if they have seen it or picked it up for you.
2. Contact the local post office and ask if they have received it.
3. Contact the courier directly (USPS or FedEx for example) so that they can contact the delivery driver and get some information from them.

By this point we're confident you'll have located your delivery. If you haven't then please let us know and we can work to make this right by sending you a replacement.

We would advise providing a different address for the replacement. A work address would be a good choice. Obviously having a new order sent out is the last resort and in most cases you will have located your parcel by this point.

Yes, we do offer refund. We have an iron-clad risk-free 14-day guarantee that begins only when you receive the product! If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.

If you receive a defective or incorrect item we promise to replace it as fast as possible. Please report the issue to us via email and provide photo evidence. We 100% guarantee a replacement to any customer who receives an incorrect or defective / damaged / mis-printed product.

We recommend that defects are kindly donated to your local shelter, to provide extra comfort to cats and dogs without a home.

Order cancellations are permitted up to 24 hours after placing your order. Our team will have started on your order by this 24 hour point, so we unfortunately cannot approve any cancellation after this time.

Don't worry, this is normal for some customers/orders. We're a real company with real people! The reason you haven't heard from us is because we only begin sending email updates to you once your order has been shipped and has some tracking information. This can be 1-3 weeks after you placed your order.